Refund policy

Return and Refund Policy

At Firdaus Lashes, we want you to feel confident with your purchase. Due to hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, unsealed or tampered with.

Change of Mind
We do not offer refunds or exchanges for change of mind, incorrect product choice or personal preference once an order has been processed.

Damaged, Faulty or Incorrect Items
Please inspect your order once it arrives. If your item is damaged, faulty or you received the wrong product, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Once reviewed, we may offer a replacement, store credit or refund depending on the issue.

Results and Product Expectations
Individual results may vary. Lash serum results depend on natural lash cycle, routine and consistent use. We do not offer refunds based solely on individual results or personal expectations where the product is not faulty.

Return Condition
To be eligible for a return where approved, the item must be unused, unopened, in its original packaging and accompanied by proof of purchase with order number.

Contact
For return or refund enquiries, please contact us at:
firdauslashes@outlook.com

This policy does not affect your rights under Australian consumer guarantees.